You should know that:

  • The course begins at 9:00 am and ends at 4:30 pm each day, according to CST or Central Standard Time (UTC-06:00 US & Canada).
  • We will be using the GoToTraining platform, which has great interactive features.
  • We will include dedicated time for questions.
  • We will take breaks, just as in a real classroom.
  • You will receive the login details by email upon registering for the course.
  • We recommend that you use computer audio, rather than connecting by phone, if possible, as well as headphones to avoid sound feedback.


The Building Operator Certification Training (BOC®) is eight modules rolled out over a nine-day skills based training which affords facility personnel improved job skills and knowledge to transform workplaces into more comfortable, energy-efficient and environmentally friendly environments.


Each course consists of highly interactive and hands-on classroom training facilitated by very knowledgeable and experienced building professionals. Project assignments are to be completed at the participant’s facility, and an in-class test is administered at the end of each day of training.


Building operators are responsible for day-to-day maintenance and operation of large buildings with complex heating, mechanical and electrical systems, which offer excellent opportunity for significant energy savings. You and your company can do a lot to ensure that your buildings operate as energy-efficiently as possible: increase tenant comfort; save money; and reduce your environmental footprint.


This nine-day course is offered at different times over a one-month period.


Detailed schedule


Module 1001-A (Day 1) - Energy Efficiency Operation of Building HVAC Systems (November 3, 2020)

Module 1001-B (Day 2) - Energy Efficiency Operation of Building HVAC Systems (November 5, 2020)

Module 1002 - Measuring & Benchmarking Energy Performance (November 10, 2020)

Module 1003 - Efficient Lighting Fundamentals (November 12, 2020)

Module 1004 - Fundamentals of HVAC Controls (November 17, 2020)

Module 1005 - Indoor Environmental Quality (November 19, 2020)

Module 1006 - Common Opportunities for Low-cost Operational Improvements (November 24, 2020)

Module 1007 - Facility Electrical System (November 26, 2020)

Module 1008 - Operation & Maintenance Practices for Sustainable Buildings (December 1, 2020)


Building Operator Training Certificate of Completion (COC)

Through the 9 training days, participants complete 9 tests (administered on your computer at the end of each class) as well as 5 short project assignments. When successful, they receive a Certificate of Completion (COC) which is recognized by the market and, notably, eligible to IESO’s training incentive.


Optional Certified Building Operator (CBO) Certification

In 2018, the Northwest Energy Efficiency Council (NEEC) aligned its BOC program with the ISO 17024:2012 Standard (Conformity assessment -- General requirements for bodies operating certification of persons). This change includes the addition of the Certified Building Operator (CBO), a stackable certification, on top of the Certification of Completion. The optional CBO exam takes place at a remote examination center after the course is completed once exam applications have been reviewed, and costs US$285 paid directly to NEEC. Upon successfully passing the exam, candidates earn the CBO certification. The Certification Exam is a three-hour computer-based exam addressing topics covered in the BOC training and is comprised of 100 multiple choice questions.


For more information on the BOC program, please visit BOC’s official website.


Training Schedule (click the image to see it in full screen)



There will be an optional but appreciated 45-min informal networking session at the end of the first day so you can get to know your fellow participants better; it starts after the Q&A at around 5:15 pm CST.


Detailed schedule


Module 1001-A (Day 1) – Energy Efficiency Operation of Building HVAC Systems (November 3, 2020)

Module 1001-B (Day 2) – Energy Efficiency Operation of Building HVAC Systems (November 5, 2020)

Module 1002 – Measuring & Benchmarking Energy Performance (November 10, 2020)

Module 1003 – Efficient Lighting Fundamentals (November 12, 2020)

Module 1004 – Fundamentals of HVAC Controls (November 17, 2020)

Module 1005 – Indoor Environmental Quality (November 19, 2020)

Module 1006 – Common Opportunities for Low-cost Operational Improvements (November 24, 2020)

Module 1007 – Facility Electrical System (November 26, 2020)

Module 1008 – Operation & Maintenance Practices for Sustainable Buildings (December 1, 2020)


DAY 1: Introduction to the whole building system concept and how components interact with each other, with the building, its occupants, and the environment. Energy efficient operations and maintenance, thermal comfort theory, heat transfer, air movement, and air systems are reviewed.


  • Introduction to the BOC Program and Certification Requirements
  • Energy Efficient Operations and Maintenance
  • Building Enclosures: Where Does The Heating and Cooling Energy Go
  • HVAC Equipment (Heating and Cooling Devices)


DAY 2: Focuses on troubleshooting and optimization approaches for heating and cooling units, systematic diagnostic procedures, and determination of repair needs.


  • Cooling Systems
  • Air Properties and Human Comfort
  • Air Systems/ Central Air Handling Units
  • Wrap-Up and Summary


Day 3: Participants will learn how to perform quantifiable evaluations of their facilities’ energy use in order to be able to target prospects for energy conservation. Participants will learn energy management planning techniques and the basic principles of energy accounting to identify ways to improve efficiency.


  • Energy Fundamentals
  • Utility Bills & Rate Structures
  • Energy Accounting
  • Building Energy Analysis
  • Trend Analysis
  • Energy Conservation & Facility Management
  • Conservation Programs
  • Putting it All Together


Day 4: Participants will learn lighting fundamentals and principles of efficient lighting including: evaluation of lighting levels; fixture and control technologies; retrofit and redesign options; and required maintenance to reduce energy use associated with lighting while maintaining recommended lighting levels needed for productivity and safety.


  • Lighting Principles and Terminology
  • Lighting Equipment
  • Lighting Maintenance
  • Making Lighting Systems More Efficient
  • Lighting Costs and Savings


DAY 5: Participants will learn the fundamentals of automatic control systems for building mechanical systems to target possible inefficiencies in their HVAC systems and to evaluate potential problems as part of an enhanced operation and maintenance program. Participants will be introduced to Building Automation Systems (BAS) and the graphic user interface as a cost effective tool to review real time building data, identify problems, and verify proper performance for air handling and central plant systems.


  • Controls Fundamentals
  • Computerized Control Systems
  • Controls Strategies for Improving Energy Efficiency of HVAC Systems


DAY 6: Participants will learn about the causes of indoor environmental quality (IEQ) problems and the relationships between cause, control, occupant sensitivity, and ventilation in order to develop a reliable method of diagnosis and remediation.


  • Introduction to Indoor Environmental Quality
  • Preventing IEQ Problems
  • Investigating and Resolving Complaints


DAY 7: Participants will learn typical areas and problems with different system types and equipment and the relevant diagnostic tools and techniques to identify common opportunities that offer the greatest energy savings potential.


  • Introduction and Overview
  • Three Key Practices
  • Equipment Scheduling
  • Sensor Error
  • Simultaneous Heating and Cooling
  • Outside Air Usage
  • HVAC Systems and Major Equipment
  • Introduction to Data Loggers


DAY 8: Participants will learn basic electrical theory, safety procedures, power distribution, and energy conservation to develop a practical understanding of electricity and its use in commercial facilities. Participants will learn basic troubleshooting in order to effectively work with licensed staff and/or contractors with ongoing electrical problems and maintenance support.


  • Safety
  • Electrical theory
  • Electrical Distribution


DAY 9: Participants will learn O&M best practices for green or high performance buildings including exterior site issues, water efficiency, cleaning products, material and supply purchasing, energy, and indoor environmental quality to improve the performance of both existing buildings and newly-designed green buildings.  


  • Sustainability/Green Building Primer
  • Exterior/Site
  • Water Efficiency
  • Energy
  • IEQ
  • Building Materials/Supplies
  • Operations
  • Resources


Steve Taylor, headshot
Steve Taylor

Steven is the senior Technical Specialist at SNC Lavalin O &M Toronto. His current duties include the preparation of life cycle replacement and energy management plans for a national portfolio of P3 projects.


Steven is active in the application of energy management, predictive maintenance and optimized replacement strategies to increase asset life cycle value. He has held positions in property management, facility operations, commissioning and facility auditing. Most recently, he is providing training to facility operations and maintenance staff to help them obtain maximum energy efficiency from building systems.


Recent projects include Auditing of Five star hotels and resorts, Commissioning of International Airports, Commissioning of Computer Centres, Expansion of Health sciences and long term care facilities. He holds designations including; OCxP Commissioning Process Provider, RPA Real Property Administrator, Certified Energy Manager, LEED AP O and M, Marine and Stationary qperating engineer.


Steve has worked with the Canadian Institue for Energy Training over the last 5 years to deliver instruction for the Certified Energy Auditor and Building Operator Certification programmes. He is driven by the conviction that we can obtain better value from real estate assets by providing enhanced training to improve operator and maintenance staff performance.

Gary Johnson, headshot
Gary Johnson

Warm and charismatic, Gary brings some 40 years of experience in the energy industry. His technical expertise is in the areas of sustainability and energy efficiency in buildings. From 2003 to 2013 he was Professor – Energy, and Sustainability in the Building Sciences Group of the Centre for the Build Environment at Toronto’s Seneca College. Prior to that, he was a partner/owner of a successful national Consulting Engineering and Energy Services company, responsible for energy efficiency retrofits in buildings totalling some $500,000,000. He began his career at the National Research Council on Ottawa, Canada, involved with research into energy efficiency in buildings.


Fully conversant with energy related design and rehabilitation, he is a frequent instructor and speaker on topics related to energy and environmental sustainability. This includes presentations to delegates at the UN, keynote and workshop tours in the U.S. and south-east Asia, as well as giving motivational reflections to an audience base numbering in the hundreds of thousands. He has designed and delivered training programs and workshops in Energy Management to thousands of engineers, building operators, property managers and energy educators.

JJ Knott, headshot
J.J. Knott

John (J.J.) Knott served as the Director of Plant Operations for Norfolk General Hospital, Simcoe, from 1991 to 2014. He is currently with the Healthcare Energy Leaders Ontario program and serves as the project lead.  J.J. is a Certified Engineering Technologist (Civil), and holds certification as a Building Environmental Systems Operator (Class 1 with High Honours) and a Hospital Maintenance Technician. J.J. has also achieved the designation of Certified Energy Manager (CEM) and Certified Demand Side Manager (CDSM).


J.J. has been involved in the Canadian Healthcare Engineering Society (CHES) since 1991 and is currently serving as Past President of the Society. He is also a member of the American Society for Healthcare Engineering (ASHE). J.J. has also been active in the Canadian Coalition for Green Health Care (CCGHC) for many years.


Aside from his work at the hospital, J.J. served on the Simcoe Hydro Electric Commission from 1994 to 2000, and Chaired the Commission from 1996 to 2000. From 2001 to 2014, J.J. served on the Board of Directors of Norfolk Power Inc., or one of  the subsidiary companies, and from 2011 to 2014, served as Chair of Norfolk Power Distribution Inc.


J.J. is also an instructor for the Independent Electricity System Operator (IESO), Building Operator Certification Course, and the newly released Energy Management Training course.

Peter Dyk, headshot
Peter Dyk

Peter has been a leader in the security industry for more than 30 years. Working closely with Property Management and large commercial companies as well as Building Operators who use Access Control systems from across Canada. Keen insights gained from these experiences combined with a passion for meeting customer needs continues to drive his innovative thinking at Tyco Integrated Fire and Security where Peter is employed as Director of Engineering and Product Management for Canada. Peter holds a BASc in Electrical Engineering with computer option from UBC and a diploma in Electrical Engineering – Technologist from RCC.



BOC training is for building operators with two or more years experience in building operation and maintenance, who wish to broaden their knowledge of the total building system. Past participants have included building engineers, stationary engineers, maintenance supervisors, maintenance workers, facility coordinators, HVAC technicians, electricians, operations supervisors, operations techs, and others in the facility operation and maintenance field.


Eligibility for the Training Certificate of Completion is based on work experience and education, AND completion of BOC classes, tests and on-the-job projects.


It is highly recommended that applicants for certification have a high school diploma or GED, and must have one of the following:

  • two or more years of experience working in operations and maintenance of a commercial or institutional facility,


  • a minimum of one year of experience working in operations and maintenance of a commercial or institutional facility AND one year of technical college level education in facilities engineering related program,


  • two or more years of experience in energy management of facilities with a focus on operations and maintenance.


BOC Certification is for building operators who have completed the BOC training or an equivalent training program. Applicants wishing to get their BOC Certification and become a Certified Building Operator (CBO) must pass the Certification Exam. To qualify for the exam, you must meet the following eligibility requirements and you must submit documentation of education and training experience.



  1. High School Diploma or equivalent degree
  2. Completion of BOC training or equivalent training program

In addition to meeting the mandatory requirements, applicants for the Certification Exam must meet one of the following minimum education and experience requirements.



High School Diploma

Two or more years of experience working in operations and maintenance of a commercial or institutional facility*

One year of technical college level education in facilities engineering related program

A minimum of one year of experience working in operations and maintenance of a commercial or institutional facility

High School Diploma

Two or more years of experience in energy management of facilities with a focus on operations and maintenance**

 * Experience in building operations and maintenance is defined as maintaining the building’s operability, optimizing building performance, and ensuring the comfort, productivity and safety of the building occupants.


** Energy management experience is defined as participating in an energy-related project for a commercial or institutional building. Energy-related project is a project implemented to optimize energy use or cost. (Department of Energy Building Operations Professional Scheme, 2014) or completion of activities concerned with finding and maintaining the balance between building system performance, resource use, indoor environmental quality and operational or maintenance costs.


In order to earn the BOC Certification and become a Certified Building Operator (CBO), you must pass a comprehensive exam. The exam takes place after the course is completed and exam applications have been reviewed.

Participants who opt not to challenge the CBO exam or who are unsuccessful at it still receive a recognized Certificate of Completion of the 9-day training and tests.


The Certification Exam is a 3 hour test addressing topics covered in the course training. You must score 67% to pass.


  Total Items = 100
Critical Work Functions 100% 100
Section A. 31 Items 31% 31

Maintain Energy Using Building Systems, Equipment,

and Envelope to Minimize Energy Use

Section B. 41 Items 41% 41
Operate Energy Using Systems for High Performance    
Section C. 15 Items 15% 15

Perform Technical and Administrative Duties

Section D. 13 Items 13% 13

Maintain Indoor Environmental Quality to Standards



All critical work functions that make up the Certification Exam are part of the BOC Level I training course. In addition, we offer a series of Exam Prep Webinars to help you prepare for the Certification Exam.


To further prepare, you can purchase practice quizzes and the newest versions of BOC handbooks from the BOC Shop, and/or refresh yourself with BOC handbooks from your course. Recorded technical webinars on a wide range of topics are also available for purchase in the BOC Webinar Library.


The chart below shows which BOC course materials correspond with which Critical Work Functions covered in the Certification Exam.



Section A: Maintain Energy Using Building Systems, Equipment, and Envelope to

Minimize Energy Use

BOC Classes 1001–1007, 1009 and 201
Section B: Operate Energy Using Systems for High Performance BOC Classes 1001–09 and 201

Section C: Perform Technical and

Administrative Duties

BOC Classes 1001, 1003–07, 1009, 201 and 2015 Recorded Webinars #1-#4

Section D: Maintain Indoor

Environmental Quality to Standards

BOC Classes 1001, 1003, and 1005


Candidates who complete a public BOC training cohort must schedule their certification exam with NEEC. There are several examination locations across Canada with flexible dates and times. Candidates register and pay the US $285 exam fee to NEEC.


Go to the Certification Exam Locator, create an account, and find a testing location near you.


We have undertaken an initiative to align the BOC program with an international standard for organizations that certify personnel. Learn details about the ISO 17024 alignment.  Part of this change is the addition of this comprehensive exam. Learn more about the Certification.


The course includes...

  • If you register before end of day, Tuesday, October 20, 2020 at 12 pm CDT, you will receive your copies of the workbooks at your home or office before the course starts.


If you are unable to attend the course, you may send another person in your stead without incurring any penalty. CIET must be advised of any replacement, cancellation or postponement via email at info@cietcanada.com.


The following fees apply for:

  • Rescheduling your registration to another course:
    • At least 2 weeks prior to the start of the course: no fee;
    • Less than 2 weeks prior to the start of the course: $50 administrative fee;
    • No show (after the beginning of the course): 15% of regular course fees.
  • Cancelling your registration :
    • At least 2 weeks prior to the course : no fee;
    • Less than 2 weeks prior to the course: $150 administrative fee or 10% of regular course fees (whichever is greater);
    • No show (after the beginning of the course): 25% of regular course fees.

$ Fees

Early bird fee $2,095
Regular fee
(After September 8, 2020)
Continuing Education Units (CEU) 5.4
CSEP points 4+2 (for certification)


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Heat Integration of Industrial Processes (HIIP)

Introduction to Building Energy Modelling in Compliance with the NECB

Building Energy Modelling Professional – Tools, Software and Compliance

Building Automation Systems Optimization Essentials – Dollars to $ense Workshop

Advanced Building Automation Systems Optimization – Dollars to $ense Workshop

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1-Day Best Practices of ICI Energy Management – Dollars to $ense Workshop

Fundamentals of Compressed Air Systems

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COVID-19 Information for CIET Fall 2020 Training Calendar – CIET Goes Virtual!

Last Updated: September 18, 2020


CIET Goes Virtual!

With more than 60 virtual real-time courses offered since the beginning of the COVID-19 crisis under our belt, and based on feedback received from more than 600 participants, CIET is happy to inform that all public training sessions offered in the fall of 2020 will be delivered through virtual real-time classrooms.

This will allow everyone to continue accessing CIET training in a safe manner, which protects both our participants and our trainers, regardless of what happens in the fall. You can register for these virtual courses in confidence, knowing that they will provide the same quality of training that you expect from CIET. These real-time training sessions will be available to all participants across Canada, and abroad.




You can find more information about CIET’s virtual training approach:

Through all these measures, CIET hopes to provide as much flexibility as possible to training participants while respecting its commitments to other participants, trainers and partners, as well as public health recommendations.

We thank you very much for your trust and collaboration and look forward to welcoming you in our virtual classrooms!


Best regards,

The CIET Team
647 255-3107