Help center > Registration Process > Registering to a course > What is the cancellation policy?

Registering to a course

What is the cancellation policy?

You can modify your personal information or cancel your registration by going back to your registration confirmation email where a link is included to access your registration. Here follows our cancellation policy: 

Postponing your registration for another course is considered a course cancellation followed by a new registration. Therefore, the same terms apply to postponements and cancellations. 

Cancelling your registration for a course only or course with an exam

  • At least 2 weeks prior to the course: No fees* 
  • Less than 2 weeks prior to the course: 25% of invoiced course fees 
  • No-shows (cancellation request received by CIET after the beginning of the course): 50% of invoiced course fees  


  • Postponement of an exam only (course taken on the original dates but exam postponed to a later cohort): $150 administrative fee
  • Postponement of an exam retake: no postponement of the exam retake and no refund


  • Cancellation of the CEM coaching sessions: no refund


If you are having difficulties cancelling, contact us at  


Would you like more information on our training programs and other services? Our customer service team is here to help!



100, King Street West, Suite 5600
Toronto, ON, M5X 1C9
Toll free in Canada: 1-800-461-7618
+1(416) 255-2004


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This is to inform you that the course date is too close to be able to ship hard copies of the material to you on time. If you are willing to use the material in secured PDF, receive the material later (likely after the course) and pay upon registration, please click OK to continue the registration process. Please note that the shipping process will start only when the course fees are paid in full and delays are to be expected. Many thanks!