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Why am I receiving CIET's monthly newsletter? How can I register more than one employee/colleague in a training session? How do I register for a course? What should I do if I am interested in taking a course that is not listed in the Training Calendar? Can I postpone my participation to another session? What is the cancellation policy? Can I only take the exam and not attend and pay for the course?

Registering to a course

What is the cancellation policy?

You can modify your personal information or cancel your registration by going back to your registration confirmation email where a link is included to access your registration. Here follows our cancellation policy: 

Postponing your registration for another course is considered a course cancellation followed by a new registration. Therefore, the same terms apply to postponements and cancellations. 

Cancelling your registration for a course only or course with an exam: 

  • At least 2 weeks prior to the course: No fees
  • Less than 2 weeks prior to the course: 25% of invoiced course fees 
  • No-shows (cancellation request received by CIET after the beginning of the course): 50% of invoiced course fees  

 

  • Postponement of an exam only (course taken on the original dates but exam postponed to a later cohort): $150 administrative fee
  • Postponement of an exam retake: no postponement of the exam retake and no refund

 

  • Cancellation of the CEM coaching sessions: no refund

 

If you are having difficulties cancelling, contact us at support@cietcanada.com.  

Contact

Would you like more information on our training programs and other services? Our customer service team is here to help!

 

CIET

100, King Street West, Suite 5600
Toronto, ON, M5X 1C9
 
Toll free in Canada: 1-800-461-7618
+1(416) 255-2004
info@cietcanada.com

 

For organizations seeking private training, you can book a call with one of our sales representatives to learn more.
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