We’re Hiring! Join the CIET Team as a Customer Experience Coordinator

CUSTOMER EXPERIENCE COORDINATOR JOB DESCRIPTION

Founded in 1996, the Canadian Institute for Energy Training offers a vast array of sustainable energy training programs in Canada and throughout the world. It specializes in providing high-level training programs and certifications in energy management and energy efficiency. CIET has proudly been a leader for 25 years.

 

Under the guidance of the CIET director, the customer experience coordinator is tasked with ensuring the complete satisfaction of clients and that they live an incomparable training experience to maintain and solidify CIET’s excellent reputation.

 

MAIN DUTIES

  • Strategically reflect upon how to constantly improve the experience offered to not only participants, but also trainers specifically relating to:
    • The online experience;
    • The in-person and online training experience;
    • The training material;
    • Customer service.
  • Strategically monitor best training experience practices, particularly in sectors related to energy efficiency;
  • Establish effective internal processes to offer the best possible service to clients and limit the customer service workload as much as possible;
  • Coordinate the work of the customer service representative and ensure the proper implementation of CIET signature customer service processes at all levels of the organization;
  • Manage specific client complaints and requests that the customer service representative is unable to resolve;
  • In the peak work season, support customer service activities (ex. answer calls and emails from clients with information or support requests).

 

REQUIRED PROFILE

  • University degree and at least five years of experience in customer service;
  • Significant work experience in establishing strategic improvements to customer service processes;
  • Perfectly bilingual in English/French and a great capacity to communicate in both languages, written and oral;
  • Great ability to listen and be concerned with client issues;
  • Great diplomacy;
  • Experience in coordinating staff is an asset;
  • Knowledge of marketing is also an asset.

 

Send your curriculum vitae to: hr@cietcanada.com

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COVID-19 Information for CIET'S Fall 2021 Training Calendar – CIET will continue with virtual training!

Last Updated: May 18, 2021

 

CIET to continue Virtual Real-Time classroom training this fall!

With well over 100 virtual real-time courses delivered since the beginning of the COVID-19 crisis, and based on feedback received from more than 1,600 participants, CIET is happy to inform that all public training sessions offered this fall will be delivered through our virtual real-time classrooms.

 

This will allow everyone to continue to access CIET training in a safe manner, which protects both our participants and our trainers, regardless of what happens with the pandemic or public health measures. This allows you  the peace of mind to register for a virtual training course today, knowing that the training will be delivered with the same quality of training that you expect from an in-person CIET course. Also, keeping the virtual real-time training sessions will ensure that our full course calendar is available to all participants across Canada and abroad, regardless of geographical location.

 

REGISTER FOR YOUR NEXT VIRTUAL TRAINING COURSE TODAY!

 

You can find more information about CIET’s virtual training approach:


Through all these measures, CIET hopes to provide as much flexibility as possible to training participants while respecting its commitments to other participants, trainers and partners, as well as public health recommendations.

We thank you very much for your trust and collaboration and look forward to welcoming you in our virtual classrooms!

 

Best regards,

The CIET Team
info@cietcanada.com
647 255-3107