Help center > Registration Processss > Modifying or cancelling your registration > What is the cancellation policy?

Modifying or cancelling your registration

What is the cancellation policy?

You can modify your personal information or cancel your registration by going back to your registration confirmation email. The link to get back to your registration is included. Here is our policy:

Postponing your registration to another course:

  • At least two weeks prior to the course: no fees.
  • Less than two weeks prior to the course: $50 for one-day courses, $150 for other courses.
  • No shows (after the beginning of the course): 15% of regular course fees, with minimum of $200.
*Note: The postponement will be made at the price paid initially. If the regular price was paid for the first course, for example, the early bird fee will not be applied for the postponement.

Cancelling your registration:

  • At least two weeks prior to the course: no fees.*
  • Less than two weeks prior to the course: $250 administrative fee or 20% of regular course fees (whichever is greater).
  • No shows (after the beginning of the course): $300 administrative fee or 25% of regular course fees (whichever is greater).

*Note: The no-fee cancellation policy only applies to first-time registrations and not to registrations that have been postponed from a prior course. If the latter is the case, the cancellation fee normally applicable to less than two weeks prior to the course is also applicable if cancellation is made at least two weeks prior to the course.

If you have difficulties cancelling or if you want to postpone the course, contact us at support@cietcanada.com


Contact

Whether you have questions about an existing or a new registration, our Customer Support staff is there to help!

Existing
Registrations

Contact

Mariana Bustos

Administrative Assistant

support@cietcanada.com

New
Registrations

Contact

Alpha Oumar Bah

Customer Service Specialist

info@cietcanada.com

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