Help center > Registration Process > Modifying or cancelling your registration > What is the cancellation policy?

Modifying or cancelling your registration

What is the cancellation policy?

You can modify your personal information or cancel your registration by going back to your registration confirmation email where a link is included to access your registration. Here follows our cancellation policy: 

Postponing your registration for another course is considered a course cancellation followed by a new registration. Therefore, the same terms apply to postponements and cancellations. 

Cancelling your registration for a course or course with an exam: 

  • At least 2 weeks prior to the course: No fees* 
  • Less than 2 weeks prior to the course: 25% of invoiced course fees 
  • No-shows (notification received by CIET after the beginning of the course): 50% of invoiced course fees  
  • Postponement of the exam only (course taken on the original dates but exam postponed to a later date): $150 administrative fee
  • Postponement of the exam retake: no postponement of the exam retake and no refund

If you are having difficulties cancelling, contact us at  


Would you like more information on our training programs and other services? Our customer service team is here to help!


Canadian Institute for Energy Training (CIET)

100, King Street West, Suite 5600
Toronto, ON, M5X 1C9
Toll free in Canada: 1-800-461-7618
+1(416) 255-2004


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