Help center > Registration Processss > Modifying or cancelling your registration > What is the cancellation policy?

Modifying or cancelling your registration

What is the cancellation policy?

You can modify your personal information or cancel your registration by going back to your registration confirmation email where a link is included to access your registration. Here follows our cancellation policy: 

Postponing your registration for another course is considered a course cancellation followed by a new registration. Therefore, the same terms apply to postponements and cancellations. 

Cancelling your registration for a course or course with an exam: 

  • At least 2 weeks prior to the course: No fees* 
  • Less than 2 weeks prior to the course: 25% of regular course fees 
  • No-shows (notification received by CIET after the beginning of the course): 50% of regular course fees  
  • Postponement of the exam only (course taken on the original dates but exam postponed to a later date): $150 administrative fee
  • Postponement of the exam retake: no postponement of the exam retake and no refund

If you are having difficulties cancelling, contact us at support@cietcanada.com.  


Contact

Whether you have questions about an existing or a new registration, our Customer Support staff is there to help!

Existing
Registrations

Contact

Mariana Bustos

Administrative Assistant

support@cietcanada.com

New
Registrations

Contact

Alpha Oumar Bah

Customer Service Specialist

info@cietcanada.com

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