You can modify your personal information or cancel your registration by going back to your registration confirmation email where a link is included to access your registration.
Postponing your registration for another course is considered a course cancellation followed by a new registration. Therefore, the same terms apply to postponements and cancellations.
Our cancellation policy goes as follow:
Cancelling your registration for a course only or course with an exam:
- At least 2 weeks prior to the course: No fees
- Less than 2 weeks prior to the course: 25% of invoiced course fees
- No-shows (cancellation request received by CIET the day of the beginning of the course): no refund
Cancelling a Coaching sessions:
- Cancellation of the CEM or CMVP coaching sessions: No refund
Postponing your exam registration for a first exam attempt:
- Postponement of a first attempt: $150 administrative fee per portponement, maximum of two postponements allowed.
*Request must be submitted within 90 days of the end of your initial exam window. (Updated May 20th, 2026)
Postponing you exam registration for an exam retake:
- Postponement of an exam retake: No postponement of the exam retake and no refund
ProctorU Exam No-Show Fees:
- Participants who miss their scheduled ProctorU exam appointment are required to pay a $110 + tax no-show fee to reschedule within the same exam window. The fee applies regardless of the reason for the missed appointment, including scheduling errors. If you are unable to reschedule within the same exam window, a new registration and full exam fee will be required for a future exam window.
If you are having difficulties cancelling, contact us at support@cietcanada.com.
