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Demand-Side Management (DSM) Programming *Upcoming fall 2024*

ENERGY STAR® Portfolio Manager Webinar: Benchmarking for Compliance Ordinance

ENERGY STAR® Portfolio Manager Webinar: Understand and Improve your Energy Performance

Embodied Carbon Accounting *Upcoming Winter 2025*

Pump Systems Fundamentals

Fundamentals of Compressed Air Systems

Heat Integration of Industrial Processes (HIIP)

Certified Industrial Energy Professional (CIEP)

Carbon Auditing Professional (CAP)

50001 Certified Practitioner

Working with the National Energy Code for Buildings (NECB)

Heat Pumps Essentials

Energy Engagement Strategies

Certified Sustainable Building Operator (CSBO)

Working with the Greener Homes Initiative

Building Electrification Strategies *Upcoming Fall 2024*

Achieving Net Zero Buildings

Carbon Footprint Accounting: Scope 3 GHG Emissions *Upcoming Winter 2025*

Carbon Footprint Accounting: Scope 1 and 2 GHG Emissions

Planning and Selecting GHG Reduction Projects

Prep Course for the NRCan Quality Assurance Specialist Exam (House)

Advanced Building Energy Modelling

ENERGY STAR Portfolio Manager Webinar: 101-Fundamentals & Basics

ENERGY STAR Portfolio Manager Webinar: 201-Creating and Updating your Building Profile

ENERGY STAR Portfolio Manager Webinar: 301-Maximize Usage with Advanced Features

Certified Measurement and Verification Professional (CMVP)

Energy Management Professional 101 (EMP 101)

Certified Energy Manager (CEM)

Certified RETScreen® Expert (CRE)

Advanced RETScreen® Expert

Existing Building Commissioning Essentials

Certified Energy Auditor (CEA)

Certified Building Commissioning Professional (CBCP)

Introduction to RETScreen® Expert

Energy Efficiency for Building Operators & Maintenance Staff (EEBO)

Advanced Course on Existing Building Commissioning (EBCx)

Energy Management Systems (EMS) and 50001 Ready Canada Webinar: 101

Building Science and Numeracy Essentials

Prep Course for the NRCan Foundation Level Exam

Prep Course for the NRCan Energy Advisor Exam (House)

Tools for Completing Probationary Files

Advanced HOT2000 User

Prep Course for the NRCan Low-Rise Multi-Unit Residential Buildings Exam (MURB)

Building Energy Modelling Essentials

Building Energy Modelling Professional

Building Automation Systems Essentials

Advanced Building Automation Systems Optimization

Making the Case for Energy Management Projects

Strategic Energy Management 101 (SEM 101)

Making the Case for Decarbonization Projects

Becoming Carbon Neutral: Key Concepts, Strategies and Initiatives

Advanced Measurement and Verification

Other course

Program Overview

Training Incentives Available

To see which incentives are applicable to this course in your area, see our Training Incentives page

Building operators and managers run and maintain their buildings on a daily basis with the goal of resolving issues and keeping tenants satisfied. Whether in commercial, institutional, or industrial facilities, building operators typically ensure that building heating, cooling, mechanical, and electrical equipment operates effectively. The also prepare the facility for seasonal changes, perform repairs and maintenance checks, ensure compliance with codes, and monitor safety hazards. While some building operators may have a diploma or certification, CIET’s Certified Sustainable Building Operator designation is designed to provide both new and established building operators and managers with a deeper understanding of the impacts of building mechanical and electrical systems on energy use, operational costs, and greenhouse gas (GHG) emissions.

This five-day certification program presents a holistic view of sustainable building operations. Through this program, participants have the opportunity to improve their technical expertise, job skills, and awareness about core areas such as heating, ventilation, and air-conditioning (HVAC) systems, controls, electrical and mechanical systems, building energy performance, O&M best practices, and GHG emission reduction strategies as well as the incorporate smart technologies. Upon completion of the course and by passing the exam, participants earn an impactful designation that certifies their understanding of sustainable approaches to building operations.

After training with CIET, building operation teams report significant operations savings, improved tenant satisfaction, reduced GHG emissions, and better transfer of skills and knowledge from senior building operators to other colleagues. The CSBO program is an effective way to embed and reinforce important technical and sustainable O&M concepts within a team. It also helps staff continue to support energy retrofits, GHG reductions, and management to thereby ensure project successes rather than letting the newly acquired knowledge and skills fade over time. 

  • The CSBO designation is earned by passing an examination comprised of 150 multiple-choice questions. 
  • Participants have up to three hours to complete the examination. 
  • The examination is proctored on the afternoon of the fifth day of the course. 


In this course, you will learn to

  • Optimize electrical and mechanical systems and controls. 
  • Identify building energy loads and end-use consumption. 
  • Analyze building energy use by using benchmarking concepts.   
  • Identify opportunities to improve efficiency by utilizing best practices and tools (BAS, data analytics). 
  • Apply sustainable O&M strategies. 
  • Develop building GHG emissions and strategies to achieve net zero emissions. 
  • Comprehend smart grids, smart buildings, AI technologies, and their applications in buildings. 


This course is ideal for

  • New and existing building/facility operators 
  • Building supervisors and managers 
  • Building maintenance staff 
  • Technologists, specialists, and tradespeople (lighting, HVAC, others) 
  • Building engineers 
  • Service providers in the commercial building industry 
  • Third-party building management vendors 

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1. Fundamentals of HVAC Systems & Controls

  • Overview of HVAC systems
  • Understanding building load
  • System controls & strategies


2. Facility Electrical systems

  • Overview of the electrical grid
  • Review of how electricity enters the building
  • Understanding grip efficiency
  • Exploring of key systems, including: Lighting, motors, transformers, heat pumps, cooling/heating systems, standard plug loads
  • Power factor & power quality


3. Measuring and benchmarking energy performance

  • Understanding billing structures:
    • Utility analysis
    • Cost per sf
    • End-use analysis
    • Key performance indicators
    • Simple payback


4. Types of tools used: Portfolio manager and RETScreen Expert

  • Key operation & maintenance (O&M) practices for sustainable buildings
  • Sustainability building operations 3.0
  • O&M framework for everyday building operations
  • Sample building systems O&M strategies
  • Passive vs proactive building operations
  • Preparing for a building renovation 


5. Operational strategies to encourage energy efficiency

  • Winter/spring systems & strategies
  • Fall/summer systems & strategies


6. Common opportunities for low-cost operational improvements

  • Seven Steps to understanding energy use and finding savings​
  • Using BAS and consumption data to find opportunities
  • Operator driven improvement ideas (low/no cost)
  • Generating opportunities and taking action


7. GHG emissions and net-zero strategies for buildings

  • Overview of emissions scope 1, 2, and 3
  • Emission factors
  • Real-life examples
  • Value driven high-performance buildings
  • Integration of renewables
  • Net-zero strategies
  • Electrification


8. Smart Buildings & AI technologies

  • SmartGrids & distributed resources
  • Microgrids
  • Resiliency
  • Demand response
  • SMART buildings and grid
  • AI & ML
  • XR
  • Mobile and tablet applications
  • AR demo & VR demo

Eligibility Criteria

  • Two years of experience in day-to-day building/facilities operations and maintenance
  • A Certification in Building Operations & Maintenance from a College or professional designation program

The course includes...

Policies and FAQ

Click here, to see our course postponement and cancellation policy.

Do you have questions? Consult our FAQ for answers. 

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This is to inform you that the course date is too close to be able to ship hard copies of the material to you on time. If you are willing to use the material in secured PDF, receive the material later (likely after the course) and pay upon registration, please click OK to continue the registration process. Please note that the shipping process will start only when the course fees are paid in full and delays are to be expected. Many thanks!