CIET is hiring a Customer Experience Coordinator!

CIET is in search of a customer experience coordinator

Founded in 1996, the Canadian Institute for Energy Training (CIET) is a training centre that offers a vast array of sustainable energy training programs throughout Canada and the world. CIET specialises in providing high-level training and certification programs that cover energy management and energy efficiency. The training centre has proudly been a leader in the field for 25 years.

 

Under the supervision of the CIET director, the customer experience coordinator is in charge of ensuring the complete satisfaction of CIET clientele and that each client lives an incomparable training experience to thereby maintain and solidify CIET’s excellent reputation.

 

WORK ENVIRONMENT AND SOCIAL BENEFITS

 

CIET is concerned with offering a sane and pleasant work atmosphere that is conducive to the fulfillment of its employees. Consequently, we favour autonomy, taking initiative, and professional development.

 

Moreover, the training centre offers competitive social benefits that include:

 

  • Flexible schedules and telecommuting.
  • Complete insurance.
  • Group RRSP with employer contribution.
  • Reimbursement of public transportation fees.
  • A continuous training program and more.

 

The place of work is flexible since telecommuting is a possibility. Ideally, but without limitation, the candidate is located in Quebec City, Montreal, Ottawa, or Toronto.

 

MAIN DUTIES 

  • Strategically reflect upon how to continuously improve the experience offered to both participants and trainers in relation to the following:
    • The online experience
    • The virtual or in-person training experience
    • The training material
    • Customer service
  • Keep a strategic watch on best training practices, particularly in sectors related to energy efficiency.
  • Establish efficient internal processes to offer the best customer service possible and maximise limiting the CIET customer service workload.
  • Coordinate the work of the customer service representative and ensure the proper implementation of CIET signature customer service processes at all levels of the organisation.
  • Manage specific client complaints and requests that the customer service representative is unable to resolve.
  • In the peak work season, support customer service activities (ex. Answer calls and emails from clients with information or support requests).

 

REQUIRED PROFILE

  • University degree and at least five years of experience in customer service. 
  • Significant work experience in establishing strategic improvements to customer service processes.
  • Perfectly bilingual in English/French and a great capacity to communicate in both languages in writing and orally.
  • Great ability to listen and be concerned with client issues.
  • Great diplomacy.
  • Experience in coordinating staff is an asset.
  • Knowledge of marketing is also an asset.

 

 

Please send your resume to rh@cietcanada.com.

Newsletter subscription

Yes, I consent to receiving CIET communications. I understand that I may unsubscribe at any time.

Share your training needs with us!

Would you like to be trained on a specific topic? Just let us know!

Express my interest
Send us your question

Send us an email and we will respond as soon as possible.

CIET to Continue Virtual Real-Time Classroom Training in the First Half of 2022 ... with a Twist! 

Last Updated: November 8, 2021 

 

CIET to Continue Virtual Real-Time Classroom Training in the First Half of 2022 … with a Twist! 

 

With well over 200 virtual real-time courses delivered since March 2020 and based on feedback received from more than 2,500 participants, CIET is happy to announce that all public training sessions offered between January and June 2022 will be delivered through our virtual real-time classrooms, with one exception. We’re very excited about our very first in-person course since March 13, 2020: a Certified Energy Manager (CEM) session to be held in downtown Toronto from April 4 to 8, 2022. 

 

Keeping our courses virtual will allow everyone to continue to access CIET training in a safe manner that protects both our participants and trainers regardless of what happens with the pandemic or public health measures. This allows you peace of mind to register for a virtual training course today, knowing that the training will be delivered with the same quality that you would expect from an in-person CIET course. Also, keeping virtual real-time training sessions will ensure that our full course calendar is available to all participants across Canada and abroad regardless of geographical location. 

 

That being said, we really hope to be able to deliver (1) a much broader in-person offering in the fall of 2022 (2) while still offering significant pan-Canadian virtual training.  

 

Through all these measures, CIET hopes to provide as much flexibility as possible to training participants while respecting its commitments to other participants, trainers, and partners, as well as public health recommendations. 

 

We thank you very much for your trust and collaboration and look forward to welcoming you in our virtual classrooms! 

 

 Best regards, 

The CIET Team 

info@cietcanada.com 

647 255-3107