Energy efficiency training experience specialist


Founded in 1996, the Canadian Institute for Energy Training offers a vast array of sustainable energy training programs in Canada and throughout the world. It specializes in providing high-level training programs and certifications in energy management and energy efficiency. CIET has proudly been a leader for 25 years.


As a key role in this training organization, the Energy efficiency training experience specialist is tasked with providing the best possible services to all involved actors to ensure an excellent training experience.



  • Having an excellent overall grasp of CIET training programs, be capable of answering all non-technical information requests from clients;
  • Rapidly and adequately respond to calls and emails from clients that have questions about CIET training programs, the registration process, payment methods, admissibility criteria, etc.;
  • Welcome and inform participants during their training, in person or virtually;
  • Have excellent interpersonal skills to offer courteous service at all times;
  • Assist participants in the registration process and follow up with them if necessary;
  • Participate in updating certain administrative documents with the administrative assistant (notably in relation to registrations);



  • Affable and appreciative of human interaction;
  • Excellent organizational and planning work skills;
  • Proven ability to manage priorities;
  • Clearly and carefully communicate in both spoken and written French and English;
  • Communicative good mood;
  • Serious concern for customer satisfaction;
  • Ability to rapidly make proper decisions;
  • Comfortable working in a loosely structured environment for a small organization.



  • Three years of experience in customer service;
  • Experience in similar positions and environments (training organizations) is a major asset.


Please send your CV and presentation letter to We’re looking forward to working with you!

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