Help center > Registration Process > Registering to an exam retake > What is the cancellation policy?

Registering to an exam retake

What is the cancellation policy?

Postponement of the exam only: if you paid for course and exam and you aren’t able to take the exam during the exam’s time window (two weeks after the course) and you’d like to postpone the exam to a later AEE Exam Retake cohort: $150 administrative fee.

Postponement of the exam retake: No postponement of the exam retake and no refund.

Cancelling your registration for an exam only or exam retake: No reimbursement at all times.

If you are having difficulties cancelling, contact us at  


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Canadian Institute for Energy Training (CIET)

100, King Street West, Suite 5600
Toronto, ON, M5X 1C9
Toll free in Canada: 1-800-461-7618
+1(416) 255-2004


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This is to inform you that the course date is too close to be able to ship hard copies of the material to you on time. If you are willing to use the material in secured PDF, receive the material later (likely after the course) and pay upon registration, please click OK to continue the registration process. Please note that the shipping process will start only when the course fees are paid in full and delays are to be expected. Many thanks!