Help center > Registration Processss > Registering to an exam retake > What is the cancellation policy?

Registering to an exam retake

What is the cancellation policy?

All cancellation requests must be sent to CIET via email at support@cietcanada.com. Should you wish to postpone the exam to the next session, there is a $150 penalty fee unless you demonstrate medical proof.

*Note: The no-fee cancellation policy only applies to first-time registrations and not to registrations that have already been postponed from a prior course. If the latter is the case, the fee normally applicable to cancellations less than two weeks prior to the course is also applicable if the request is made at least two weeks prior to the course.


Contact

Whether you have questions about an existing or a new registration, our Customer Support staff is there to help!

Existing
Registrations

Contact

Mariana Bustos

Administrative Assistant

support@cietcanada.com

New
Registrations

Contact

Alpha Oumar Bah

Customer Service Specialist

info@cietcanada.com

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