The Building Operator Certification Training (BOC®) is eight modules rolled out over a nine-day skills based training which affords facility personnel improved job skills and knowledge to transform workplaces into more comfortable, energy-efficient and environmentally friendly environments.


Each course consists of highly interactive and hands-on classroom training facilitated by very knowledgeable and experienced building professionals. Project assignments are to be completed at the participant’s facility, and an in-class test is administered at the end of each day of training.


Building operators are responsible for day-to-day maintenance and operation of large buildings with complex heating, mechanical and electrical systems, which offer excellent opportunity for significant energy savings. You and your company can do a lot to ensure that your buildings operate as energy-efficiently as possible: increase tenant comfort; save money; and reduce your environmental footprint.


Detailed schedule


Module 1001 (Day 1) - Energy Efficiency Operation of Building HVAC Systems (March 6, 2019)

Module 1001 (Day 2) - Energy Efficiency Operation of Building HVAC Systems (March 13, 2019)

Module 1002 - Measuring & Benchmarking Energy Performance (March 20, 2019)

Module 1003 - Efficient Lighting Fundamentals (March 27, 2019)

Module 1004 - Fundamentals of HVAC Controls (April 3, 2019)

Module 1005 - Indoor Environmental Quality (April 10, 2019)

Module 1006 - Common Opportunities for Low-cost Operational Improvements (April 17, 2019)

Module 1007 - Facility Electrical System (April 24, 2019)

Module 1008 - Operation & Maintenance Practices for Sustainable Buildings (May 1, 2019)



  1. Building Operator Training Certificate of Completion (COC)

    Through the 9 training days, participants complete 9 tests as well as 5 short project assignments. When successful, they receive a Certificate of Completion (COC) which is recognized by the market and, notably, eligible to IESO’s training incentive.

  2. Optional Certified Building Operator (CBO) Certification

    In 2018, the Northwest Energy Efficiency Council (NEEC) will be aligning its BOC program with the ISO 17024:2012 Standard (Conformity assessment -- General requirements for bodies operating certification of persons). This change includes the addition of the Certified Building Operator (CBO), a stackable certification, on top of the Certification of Completion. The optional CBO exam takes place at a remote examination center after the course is completed once exam applications have been reviewed, and costs US$285 paid directly to NEEC. Upon successfully passing the exam, candidates earn the CBO certification. The Certification Exam is a three-hour computer-based exam addressing topics covered in the BOC training and is comprised of 100 multiple choice questions.


For more information on the BOC program, please visit BOC’s official website.


This course is offered in collaboration with BOMA Manitoba.


DAY 1: Introduction to the whole building system concept and how components interact with each other, with the building, its occupants, and the environment. Energy efficient operations and maintenance, thermal comfort theory, heat transfer, air movement, and air systems are reviewed.


  • Introduction to the BOC Program and Certification Requirements
  • Energy Efficient Operations and Maintenance
  • Building Enclosures: Where Does The Heating and Cooling Energy Go
  • HVAC Equipment (Heating and Cooling Devices)


DAY 2: Focuses on troubleshooting and optimization approaches for heating and cooling units, systematic diagnostic procedures, and determination of repair needs.


  • Cooling Systems
  • Air Properties and Human Comfort
  • Air Systems/ Central Air Handling Units
  • Wrap-Up and Summary


Day 3: Participants will learn how to perform quantifiable evaluations of their facilities’ energy use in order to be able to target prospects for energy conservation. Participants will learn energy management planning techniques and the basic principles of energy accounting to identify ways to improve efficiency.


  • Energy Fundamentals
  • Utility Bills & Rate Structures
  • Energy Accounting
  • Building Energy Analysis
  • Trend Analysis
  • Energy Conservation & Facility Management
  • Conservation Programs
  • Putting it All Together


Day 4: Participants will learn lighting fundamentals and principles of efficient lighting including: evaluation of lighting levels; fixture and control technologies; retrofit and redesign options; and required maintenance to reduce energy use associated with lighting while maintaining recommended lighting levels needed for productivity and safety.


  • Lighting Principles and Terminology
  • Lighting Equipment
  • Lighting Maintenance
  • Making Lighting Systems More Efficient
  • Lighting Costs and Savings


DAY 5: Participants will learn the fundamentals of automatic control systems for building mechanical systems to target possible inefficiencies in their HVAC systems and to evaluate potential problems as part of an enhanced operation and maintenance program. Participants will be introduced to Building Automation Systems (BAS) and the graphic user interface as a cost effective tool to review real time building data, identify problems, and verify proper performance for air handling and central plant systems.


  • Controls Fundamentals
  • Computerized Control Systems
  • Controls Strategies for Improving Energy Efficiency of HVAC Systems


DAY 6: Participants will learn about the causes of indoor environmental quality (IEQ) problems and the relationships between cause, control, occupant sensitivity, and ventilation in order to develop a reliable method of diagnosis and remediation.


  • Introduction to Indoor Environmental Quality
  • Preventing IEQ Problems
  • Investigating and Resolving Complaints


DAY 7: Participants will learn typical areas and problems with different system types and equipment and the relevant diagnostic tools and techniques to identify common opportunities that offer the greatest energy savings potential.


  • Introduction and Overview
  • Three Key Practices
  • Equipment Scheduling
  • Sensor Error
  • Simultaneous Heating and Cooling
  • Outside Air Usage
  • HVAC Systems and Major Equipment
  • Introduction to Data Loggers


DAY 8: Participants will learn basic electrical theory, safety procedures, power distribution, and energy conservation to develop a practical understanding of electricity and its use in commercial facilities. Participants will learn basic troubleshooting in order to effectively work with licensed staff and/or contractors with ongoing electrical problems and maintenance support.


  • Safety
  • Electrical theory
  • Electrical Distribution


DAY 9: Participants will learn O&M best practices for green or high performance buildings including exterior site issues, water efficiency, cleaning products, material and supply purchasing, energy, and indoor environmental quality to improve the performance of both existing buildings and newly-designed green buildings.  


  • Sustainability/Green Building Primer
  • Exterior/Site
  • Water Efficiency
  • Energy
  • IEQ
  • Building Materials/Supplies
  • Operations
  • Resources


Robert McDowall

As a professional engineer, Robert has spent his career in the design and operation and maintenance of buildings. His specialty is heating, ventilation, and air-conditioning. Robert has taught HVAC courses across Canada, written textbooks, written face-to-face and online courses, and been a member of international committees on ventilation standards and maintenance guidelines.

Eric Witkowski

Eric Witkowski is a Professional Engineer from Manitoba Hydro. He received his Master in Electrical Engineering from Polytechnic of Lodz (Poland) in 1986 and his professional career spans over Europe, USA and Canada. He has extensive experience in lighting, including design and manufacturing of lighting products (ballast and fixtures). His designs received 5 patents. Eric is presently in charge of the interior/exterior lighting sector in the Demand Site Management program under Power Smart at Manitoba Hydro. His responsibilities include technical support, the design, implementation and evaluation of energy efficiency programs in lighting sector. Build up and deliver training courses and workshops in lighting design are included in his responsibilities as marketing tools to promote efficiency lighting. He is a member of the Association of Professional Engineers & Geoscientists of the Province of Manitoba (APEGM), Illuminating Engineering Society of North America (IESNA), and Canadian Standard Association (CSA).



BOC training is for building operators with two or more years experience in building operation and maintenance, who wish to broaden their knowledge of the total building system. Past participants have included building engineers, stationary engineers, maintenance supervisors, maintenance workers, facility coordinators, HVAC technicians, electricians, operations supervisors, operations techs, and others in the facility operation and maintenance field.


Eligibility for the Training Certificate of Completion is based on work experience and education, AND completion of BOC classes, tests and on-the-job projects.


It is highly recommended that applicants for certification have a high school diploma or GED, and must have one of the following:

  • two or more years of experience working in operations and maintenance of a commercial or institutional facility,


  • a minimum of one year of experience working in operations and maintenance of a commercial or institutional facility AND one year of technical college level education in facilities engineering related program,


  • two or more years of experience in energy management of facilities with a focus on operations and maintenance.


BOC Certification is for building operators who have completed the BOC training or an equivalent training program. Applicants wishing to get their BOC Certification and become a Certified Building Operator (CBO) must pass the Certification Exam. To qualify for the exam, you must meet the following eligibility requirements and you must submit documentation of education and training experience.



  1. High School Diploma or equivalent degree
  2. Completion of BOC training or equivalent training program

In addition to meeting the mandatory requirements, applicants for the Certification Exam must meet one of the following minimum education and experience requirements.



High School Diploma

Two or more years of experience working in operations and maintenance of a commercial or institutional facility*

One year of technical college level education in facilities engineering related program

A minimum of one year of experience working in operations and maintenance of a commercial or institutional facility

High School Diploma

Two or more years of experience in energy management of facilities with a focus on operations and maintenance**

 * Experience in building operations and maintenance is defined as maintaining the building’s operability, optimizing building performance, and ensuring the comfort, productivity and safety of the building occupants.


** Energy management experience is defined as participating in an energy-related project for a commercial or institutional building. Energy-related project is a project implemented to optimize energy use or cost. (Department of Energy Building Operations Professional Scheme, 2014) or completion of activities concerned with finding and maintaining the balance between building system performance, resource use, indoor environmental quality and operational or maintenance costs.


In order to earn the BOC Certification and become a Certified Building Operator (CBO), you must pass a comprehensive exam. The exam takes place after the course is completed and exam applications have been reviewed.

Participants who opt not to challenge the CBO exam or who are unsuccessful at it still receive a recognized Certificate of Completion of the 9-day training and tests.


The Certification Exam is a 3 hour test addressing topics covered in the course training. You must score 67% to pass.


  Total Items = 100
Critical Work Functions 100% 100
Section A. 31 Items 31% 31

Maintain Energy Using Building Systems, Equipment,

and Envelope to Minimize Energy Use

Section B. 41 Items 41% 41
Operate Energy Using Systems for High Performance    
Section C. 15 Items 15% 15

Perform Technical and Administrative Duties

Section D. 13 Items 13% 13

Maintain Indoor Environmental Quality to Standards



All critical work functions that make up the Certification Exam are part of the BOC Level I training course. In addition, we offer a series of Exam Prep Webinars to help you prepare for the Certification Exam.


To further prepare, you can purchase practice quizzes and the newest versions of BOC handbooks from the BOC Shop, and/or refresh yourself with BOC handbooks from your course. Recorded technical webinars on a wide range of topics are also available for purchase in the BOC Webinar Library.


The chart below shows which BOC course materials correspond with which Critical Work Functions covered in the Certification Exam.



Section A: Maintain Energy Using Building Systems, Equipment, and Envelope to

Minimize Energy Use

BOC Classes 1001–1007, 1009 and 201
Section B: Operate Energy Using Systems for High Performance BOC Classes 1001–09 and 201

Section C: Perform Technical and

Administrative Duties

BOC Classes 1001, 1003–07, 1009, 201 and 2015 Recorded Webinars #1-#4

Section D: Maintain Indoor

Environmental Quality to Standards

BOC Classes 1001, 1003, and 1005


Candidates who complete a public BOC training cohort must schedule their certification exam with NEEC. There are several examination locations across Canada with flexible dates and times. Candidates register and pay the US $285 exam fee to NEEC.


Go to the Certification Exam Locator, create an account, and find a testing location near you.


We have undertaken an initiative to align the BOC program with an international standard for organizations that certify personnel. Learn details about the ISO 17024 alignment.  Part of this change is the addition of this comprehensive exam. Learn more about the Certification.


The course includes...

  • On the morning of each training day, you receive your copy of the module workbook for that day, which is included in the course fee.
  • Please note that all breakfasts, lunches, as well as morning and afternoon coffee breaks are also included in the course fee.


If you are unable to attend the course, you may substitute another person in your place without penalty. All cancellations or postponements must be communicated to CIET by email at info@cietcanada.com.

  • Registrations cancelled more than 4 weeks prior to the course starting date: no penalty.
  • Registrations cancelled between 2 and 4 weeks prior to the course starting date will be assessed a $200 administration fee.
  • Registrations cancelled 2 weeks or less prior to the course starting date will be assessed 50% of the registration fee.

$ Fees

Early bird fee $1,995
Regular fee
(After January 23, 2019)
Continuing Education Units (CEU) 6.3
CSEP points 4+2 (for certification)


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