Program Overview

On a day-to-day basis, buildings of various uses and sizes are run and maintained by building operators and managers, who look to ensure that issues are resolved, and tenant satisfaction remains high. Whether in a commercial, institutional, or industrial facility, Building Operators are typically the ones that ensure that a building's heating, cooling, mechanical and electrical equipment is running effectively. Building Operators are also commonly responsible for preparing a facility for seasonal changes, performing repairs and maintenance checks, ensuring things are up to code, and being vigilant of safety hazards. Although a Building Operator may have a diploma or certification, CIET’s Certified Sustainability Building Operator designation has been created to give both new and established Building Operators and Managers who have limited knowledge of the impact of building mechanical and electrical systems on energy use, operational costs, and on GHG emissions.

This 5-day certification program offers participants a holistic view of sustainable building operations. Through the CSBO program, participants will have the opportunity to improve their technical expertise, job skills, and awareness of core areas including HVAC systems, controls, electrical and mechanical systems, building energy performance, O&M best practices, GHG emission-reduction strategies, the incorporation of smart technologies and more. By completing and passing the end-of-course exam, this training will also give participants the opportunity to earn an impactful designation that certifies their understanding of a sustainable approach to Building Operations.

Building Operations teams that have been exposed to CIET training have reported significant operational savings, improved tenant satisfaction, reductions in GHG emissions, and better transfer of skills and knowledge from more senior building operators to other colleagues. Moreover, the CSBO program is a great way to ensure that important technical and sustainable O&M concepts are embedded and re-enforced within the building operations team. The program also serves to ensure that energy and GHG retrofit, and management project successes will continue to be supported by staff, as opposed to fade over time.

  • Earning the CSBO designation is based on an examination consisting of 150 multiple-choice questions.
  • Participants will have up to 3hrs to complete the examination.
  • The examination will be issued on the afternoon of the 5th day of the course. 


Key learning objectives:

  • Optimize electrical and mechanical systems, and their controls
  • Understand building energy loads and end-use consumption
  • Apply basic benchmarking concepts for building energy analysis
  • Identify opportunities for improving efficiency by utilizing best practices and tools (BAS, data analytics)
  • Assess, prioritize, and apply sustainable O&M strategies
  • Understand building GHG emissions and strategies to achieve net zero
  • Comprehend smart grids, smart buildings, and AI technologies, and their applications in buildings



  • New and existing Building/Facility Operators
  • Building Supervisors & Managers
  • Building maintenance staff
  • Technologists, specialists, and tradespeople (lighting, HVAC, others)
  • Building engineers
  • Service providers to the commercial building industry
  • Third-party building management vendors


CIET Virtual Real-Time Classroom training

This training will be offered virtually through Microsoft Teams. Upon enrollment, you will receive the information you will need to enjoy a great training experience.

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CIET’s Pan-Canadian Virtual Course Schedule

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Course Time
(Central Time, SK MB)
(BC, YT)
(AB, NT)
(ON, QC)
(NB, NS, PEI, Lab.)
Course starts! 9:00 AM 7:00 AM 8:00 AM 10:00 AM 11;00 AM 11:30 AM
Training 9:00 AM - 10:30 AM 7:00 AM - 8:30 AM 8:00 AM - 9:30 AM 10:00 AM - 11:30 AM 11:00 AM - 12:30 PM 11:30 AM - 1:00 PM
Morning Break 10:30 AM - 11:00 AM 8:30 AM - 9:00 AM 9:30 AM - 10:00 AM 11:30 AM - 12:00 PM 12:30 PM - 1:00 PM 1:00 PM - 1:30 PM
Training 11:00 AM - 12:30 PM 9:00 AM - 10:30 AM 10:00 AM - 11:30 AM 12:00 PM - 1:30 PM 1:00 PM - 2:30 PM 1:30 PM - 3:00 PM
Lunch Break 12:30 PM - 1:00 PM 10:30 AM - 11:00 AM 11:30 AM - 12:00 PM 1:30 PM - 2:00 PM 2:30 PM - 3:00 PM 3:00 PM - 3:30 PM
Training 1:00 PM - 2:30 PM 11:00 AM - 12:30 PM 12:00 PM - 1:30 PM 2:00 PM - 3:30 PM 3:00 PM - 4:30 PM 3:30 PM - 5:00 PM
Afternoon Break 2:30 PM - 3:00 PM 12:30 PM - 1:00 PM 1:30 PM - 2:00 PM 3:30 PM - 4:00 PM 4:30 PM - 5:00 PM 5:00 PM - 5:30 PM
Training 3:00 PM - 4:30 PM 1:00 PM - 2:30 PM 2:00 PM - 3:30 PM 4:00 PM - 5:30 PM 5:00 PM - 6:30 PM 5:30 PM - 7:00 PM
Course Ends/ Trainer Help Desk Opens! 4:30 PM 2:30 PM 3:30 PM 5:30 PM 6:30 PM 7:00 PM
Optional Help Desk (Q&As) 4:30 PM - 5:15 PM 2:30 PM - 3:15 PM 3:30 PM - 4:15 PM 5:30 PM - 6:15 PM 6:30 PM - 7:15 PM 7:00 PM - 7:45 PM


1. Fundamentals of HVAC Systems & Controls

  • Overview of HVAC systems
  • Understanding building load
  • System controls & strategies


2. Facility Electrical systems

  • Overview of the electrical grid
  • Review of how electricity enters the building
  • Understanding grip efficiency
  • Exploring of key systems, including: Lighting, motors, transformers, heat pumps, cooling/heating systems, standard plug loads
  • Power factor & power quality


3. Measuring and benchmarking energy performance

  • Understanding billing structures:
    • Utility analysis
    • Cost per sf
    • End-use analysis
    • Key performance indicators
    • Simple payback


4. Types of tools used: Portfolio manager and RETScreen Expert

  • Key operation & maintenance (O&M) practices for sustainable buildings
  • Sustainability building operations 3.0
  • O&M framework for everyday building operations
  • Sample building systems O&M strategies
  • Passive vs proactive building operations
  • Preparing for a building renovation 


5. Operational strategies to encourage energy efficiency

  • Winter/spring systems & strategies
  • Fall/summer systems & strategies


6. Common opportunities for low-cost operational improvements

  • Seven Steps to understanding energy use and finding savings​
  • Using BAS and consumption data to find opportunities
  • Operator driven improvement ideas (low/no cost)
  • Generating opportunities and taking action


7. GHG emissions and net-zero strategies for buildings

  • Overview of emissions scope 1, 2, and 3
  • Emission factors
  • Real-life examples
  • Value driven high-performance buildings
  • Integration of renewables
  • Net-zero strategies
  • Electrification


8. Smart Buildings & AI technologies

  • SmartGrids & distributed resources
  • Microgrids
  • Resiliency
  • Demand response
  • SMART buildings and grid
  • AI & ML
  • XR
  • Mobile and tablet applications
  • AR demo & VR demo


Dragos Paraschiv, headshot
Dragos Paraschiv

Dragos Paraschiv is a licensed professional engineer in the Province of Ontario and a LEED Accredited Professional. His experience in energy efficiency includes several European Union projects in the field of energy management, where he was responsible for the development of community energy management plans and pilot projects. Working for a Canadian ESCO, Dragos was involved in the design of commercial mechanical systems, as well as central plants retrofit projects. Consulting services included load calculations, equipment selection, energy analysis, and preparation of tender documentation and construction site supervision. Dragos has gained experience in all aspects of Energy Performance Contracting including auditing, design, performance measurement and verification, contract administration and program management. Dragos has a Bachelor’s degree in Electrical Engineering and a Ph.D. in Power Engineering.

Kyle Valdock, headshot
Kyle Valdock

As a professor in the Building Environmental Systems program at Seneca College, Kyle’s specialties are sustainable energy technologies, heating, cooling and electrical systems for buildings.  Prior to being a professor, Kyle dedicated his career to the development of renewable fuels and sustainable technology development.  His career highlights include the design of fuel cell systems, photovoltaic power management, alternative fuels production, boiler systems, combustion systems, cooling applications, and power electronics.  His experience is a unique combination of engineering design, prototype development, laboratory testing and hands on field service work. 

Eligibility Criteria

The EBCx certification does not require any education or experience. On the other hand, if you wish to become an accredited EBCx agent by Energy Transition Québec, you will have to meet certain requirements, including having passed the EBCx exam administered by CIET.


Any organization wishing to carry out a EBCx project and wishing to obtain a grant from the Quebec Ministry of Energy and Natural Resources must do business only with an agent accredited in the overhaul of building mechanical systems. These officers must have completed the Natural Resources Canada advanced building refurbishment course offered by CIET, or the Certified Building Commissioning Professional (CBCP).

Energir requires that the project be carried out by an agent accredited in the development of mechanical systems for buildings by the MERN, in particular having obtained EBCx certification, as part of its program for the rehabilitation of mechanical systems in buildings.


Certification Process

For more information on the EBCx Agent Certification process, please visit the Remise au point des sytèmes mécaniques de bâtiments page at Transition énergétique Québec.

The course includes...

Access to a private SharePoint website with additional training material, references, and links.

Policies and FAQ

Click here, to see our course postponement and cancellation policy.

Do you have questions? Consult our FAQ for answers. 

This is to inform you that the course date is too close to be able to ship hard copies of the material to you on time. If you are willing to use the material in secured PDF, receive the material later (likely after the course) and pay upon registration, please click OK to continue the registration process. Please note that the shipping process will start only when the course fees are paid in full and delays are to be expected. Many thanks!

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